On android, goto "Settings" » "Apps" or "Manage Apps" tab.This issue is usually caused by your network. Relaunch Thomson Reuters Authenticator.įix Thomson Reuters Authenticator unable to contact server/ Thomson Reuters Authenticator internet connection errors on Android:.On your device, goto "Settings" » click "Apps" » select "Thomson Reuters Authenticator app" » click "Storage" » click "Clear Data" option.Clear Thomson Reuters Authenticator App Cache and Data:.Update Thomson Reuters Authenticator to the latest version on PlayStore.On android, goto "Settings" » click Thomson Reuters Authenticator app.Force Stop the Thomson Reuters Authenticator App.Then confirm "Reset Network Settings".įix Thomson Reuters Authenticator black/white screen (blank screen) on iPhone:įollow the Thomson Reuters Authenticator iOS app troubleshooting guide Here →įix Thomson Reuters Authenticator not working on Android, crashes, errors or is unresponsive:įollow these steps to resolve intermittent Thomson Reuters Authenticator app issues: On iphone, Goto "Settings" » "General" » "Reset" » "Reset Network Settings".To resolve Thomson Reuters Authenticator network issues, Reset phone network settings:.Update your iPhone to the latest iOS versionįix Thomson Reuters Authenticator on iPhone unable to connect to server/internet connection issues::.Uninstall and reinstall Thomson Reuters Authenticator iPhone app.Update Thomson Reuters Authenticator app to the Latest Version for iOS.
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